Frequent Asked Questions

For information about the Talk It up please visit the  Talk-It Up card page

How to add a pin to your phone?

How to get your BTC  credit?

Dial * 44
Press 1
The system read back your balance

How to use Talk-it-Up?

1.To access the Bahamas dial 225-7777
2.To dial from:
    Switzerland: 800-438-200
    Canada: 888-757-4003
    USA: 866-613-3734 or
    UK: 808-168-9753
3. Please follow the voice prompts
4. To place another call – press 5.
You will hear a tone 60 seconds before the balance is depleted.

I am in the USA and want to check my credit?

You can dial 1-242-468-0000 to check your balance.

How often do I need to recharge my phone to keep it active?

If you don't add credit every 90 days to your phone, your phone will be automatically deactivated.

How to activate my Flexible Prepaid Blackberry Service ?

Text "5000" Enter :

BB 7D for 7 days - $12.99
BB 14D for 14 days - $21.99
BB 30D for 30 days - $39.99

Please note prices may change check with the phone company for the current rates.

How to set up Internet on my I-Phone using BTC service?

I-Phone service is only available via postpaid network for now. As of Dec. 1 BTC should offer prepaid data on its 4G Network

I paid for my  TopUp  order but I didnt receive the credits on my phone?

Unfortunately, it happens sometimes that when we submit the Recharge to BTC, it does not get processed. However we automatically get notified that there is an error and as soon as the system is reset we will process your order manually. It depends on the technical difficulties that determines how long this will take. You can notify us by going to Contact us and fill out the form.

Transaction error?
 
Contact us within 2 hours